Is Optimum affiliated, in any capacity, with vendors doing business with Community Associations?

By Morgen Hardigree | Feb 03 2016

Optimum will not align themselves with any vendor or service, in any capacity. We do not accept referral awards from vendors...

How are Homeowner complaints filed involving non-compliant neighboring units?

By Morgen Hardigree | Feb 03 2016

Concerns regarding neighbor non-compliance can be submitted to management in writing and if the complaint proves to be a legitimate breach of the governing documents, a violation letter is generated and sent to the Homeowner. The Homeowner's correspondence and a copy of..

How are architectural applications processed?

By Morgen Hardigree | Feb 03 2016

Architectural applications are date stamped upon receipt and forwarded to the Board of Directors or Architectural Committee (whichever applies) with a cover letter specifying the date that an approval is needed. Approval or denial letters are forwarded to the Homeowners..

What happens when a Homeowner has an after hours emergency threatening property?

By Morgen Hardigree | Feb 03 2016

Optimum has an excellent long standing service relationship with an after hours emergency service. Homeowners calling our regular business phone number after hours will receive instructions on how to contact the emergency service directly. Community Managers are also av..

How can the Homeowner be assured their request was received?

By Morgen Hardigree | Feb 03 2016

Once Optimum is aware of a maintenance request or concern, a confirmation is sent to the Homeowner who reported the request. It provides the date of the reported concern, the work order number, the address where the work is needed and the maintenance coordinator's conta..

How does a Homeowners report maintenance concerns such as landscaping or lighting?

By Morgen Hardigree | Feb 03 2016

Homeowners are able to report maintenance issues via fax, phone, email or thru Optimum's website. The maintenance coordinator dedicated to the Association processes the Homeowner concerns and after being reviewed by the Community Manager, the request is sent to the appr..

How frequently will the community be inspected to ensure all Homeowners are compliant with the Association’s Rules and Regulations and CC&Rs?

By Morgen Hardigree | Feb 03 2016

Site inspections are performed monthly or as specified by the Board of Directors and indicated in our agreement. In addition to site inspection the Community Manager commonly makes notes regarding vendor performance, maintenance related issues, safety concerns and parki..

How can the Board of Directors trust that directives given to the Community Manager assigned to their community will be carried out?

By Morgen Hardigree | Feb 03 2016

While Community Managers are transcribing Board of Director meeting minutes they create an Action Item Report which includes all directives indicated in the minutes of the meeting. The minutes and action list can be emailed five working days after the meeting to all Bo..

What if the Board of Directors is pleased with the vendors currently being used by the Association?

By Morgen Hardigree | Feb 03 2016

Optimum is pleased to utilize all vendors an Association is using at the time the Board of Directors contract with us. We will monitor their sense of urgency and accurate communication and inform the Board of their performance. We strongly recommend that all vendors use..

Does Optimum have reliable vendors to choose from?

By Morgen Hardigree | Feb 03 2016

Optimum maintains a regularly updated list of approved vendors who have provided quality work in a timely manner to our clients in the past. We ensure that all vendors have accurate, current licensing for the work being performed, insurance coverage and bonding as neces..