Maintenance Supervision & Coordination

Regular property inspections are performed by Community Manager’s to ensure adherence to the Rules and Regulations and CC&R’s of the community. Landscape walks are also scheduled with the landscape vendor and/or Board or Committee Members on a regular basis. Maintenance support staff may also attend property inspections to better familiarize themselves with the unique features of the Association.

Optimum Maintenance Coordinators manage calls, emails and faxes from Homeowners regarding maintenance issues in the Association.

  • Communication from Homeowners is entered into our tracking software and a phone call and fax is sent to the appropriate vendor.
  • Notification from that vendor with the date and time of an inspection regarding the matter and the results of the inspection or repair is provided to the Maintenance Coordinator.
  • Details and confirmation of completion are included in the work order report provided in the Director’s Report for the following Board Meeting.

Wanted to let you know how happy I am with my experience today with Optimum, specifically Jennifer Sarkis. I sent her an email last night and this morning I had a response from her. She was reassuring and empathetic. She sent me an email having directed my concern to the appropriate person and that person emailed me right away. He was also nice and understanding. Then when I got home this afternoon, the situation had been handled. I appreciate Optimum's professionalism and how everyone dealt with me in a kind and respectful manner! You are all great problem solvers."

Homeowner | Homeowners Association

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