I wanted to let you know what a pleasure it has been working with you. You are very talented, hardworking and conscientious. Thank you for a very complete and helpful report. Thanks so much for your flexibility. It is very much appreciated.
Kim B. | Finance Committee
You have become an invaluable member of the Optimum support team for our association. I want to personally thank you for the "above and beyond" service you've been providing to our Board. Since you were called on to find a solution to our financial shortage during our transition we have made great strides.
Susan D. | Board Member
Thank you very much for your thorough review and responses to my questions. This has been very informative to me and the board. Your recommendations make a great deal of sense. As other information flows in, the board will be better prepared to make decisions that may be needed on these accounts.
Valery M. | Board Member
I just wanted to take a minute to let you know how much I am enjoying working with our property manager. It is my belief that she is a perfect fit for our community. She is responsive and has great suggestions about different ways to handle things. She also completes task for us in a timely manner. I could not be happier with her as our manager and I just wanted to take a minute to let you know.
Sara A. | Board Member
Our transition to Optimum has been seamless. We are very pleased. Our homeowners and vendors have expressed how pleased they are to be working with Optimum.
Board of Directors
Thank you for your prompt response. Thank you for your efforts and hard work put into our Association. Your company has been very responsive, diligent and professional to date. It is a breath of fresh air.
Mike B. | Board Member
I just thought I would send you a little note regarding our manager. He's been doing a wonderful job as our community manager. He has been very quick in responding to all of the board members. Any of the board members email him to ask questions and he is quick to reply, if he doesn't have the answer he will tell us he will check/research the issue and tell us he will let us know the results. He is awesome. He has really taken a lot of stress and anxiety away from me since I have been doing the communicating for the board.
Ella B. | Board Member
Wanted to let you know how happy I am with my experience today with Optimum, specifically our Community Manager. I sent her an email last night and this morning I had a response from her. She was reassuring and empathetic. She sent me an email having directed my concern to the appropriate person and that person emailed me right away. He was also nice and understanding. Then when I got home this afternoon, the situation had been handled. I appreciate Optimum's professionalism and how everyone dealt with me in a kind and respectful manner! You are all great problem solvers.
Thanks so much Morgen, we did too and I know we keep saying this, but really it is so nice to have you working with us. It is nice to have someone that is fun to work with and knows what they are doing. All of the board feels very secure with you and especially feel good that we will be able to get everything in order and managed properly for a change. Two things we all notice; how much has been accomplished in the short time you have been on board and that in our first meeting we all really clicked. We have never had that at our Association before and it makes the whole situation a lot better for everyone.
Phillip K. | Board Member
I am an original owner and am writing this letter expressly to inform you just how pleased I am of the services provided by Optimum Property Management and specifically by our community manager. His mannerisms and cheerfulness and courteous ways and going out of his way to make himself available to make things easier for me, yet very professional in his manner. He is truly an asset to your company. I wanted to thank you very much and express my appreciation of this manager that we have here for us.
Chizuko B. | Homeowner
As a Director for our Community Association, I wanted to let you know how pleased I am with the performance of our Maintenance Coordinator. Since Optimum has taken over the customer service responsibility for our association, work orders seem to be handled more efficiently and effectively and the number of maintenance complaints has dwindled to almost zero. I personally have had the opportunity to work with the maintenance department on a customer service issue and they were polite, sympathetic, and handled the situation immediately. So "good job" to the maintenance crew and Optimum!
Steve M. | Board Member
Just wanted to give a huge thank you and wonderful feedback regarding your billing department. We have always had positive, professional, and courteous experiences - thank you for making our experience a positive and thoughtful one.
Catherine P. | Homeowner
I just want to take a moment of your time and compliment both you and Optimum on the way your staff has been managing us. I for one recognize hard work and a job well done, and wish to express my delight, working with you over our past management company. Our Community Manager does a great job handling all the personalities on our small board, and I approve of her proactive stance on moving forward, while not riling those on the board who wish to move at a little slower pace. I know that our small community doesn't amount to much income, and this minor compliment won't get you more business, suffice to say, in my heart I feel I needed to say thank you for being good people and having good people on your staff...Thanks again!
Richard D. | Board Member
I wanted you to know that our Community Manager did an outstanding job last night. It was a challenging session but very impressive how she kept the subject on task while patiently and calmly answering the questions being tossed her way in a confusing manner.
Jackie B. | Board Member
After speaking with the other board members we are all in agreement that Optimum has done an excellent job. Simply stated, our community manager is fabulous. And all the members of the Optimum team we have worked with have been professional and timely in their responses. Clearly we made the right decision.
Myra T. | Board Member
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