Debra Kovach is the Principal and Chief Executive Officer of Optimum Professional Property Management and founded the company 1996.
As the driving force behind Optimum, Debra has consistently strengthened the company's position in the southern California community management marketplace by orchestrating the day to day operations while advancing processes and focusing on her vision for the company.
Debra was born in Michigan moving to southern California while in grade school. She studied business and marketing at the University of California Irvine. After beginning her career in community management in 1985, Debra earned the designation of CCAM (Certified Community Association Manager) in 1992 and moved forward in her career becoming a Vice President of an Orange County community management firm. After years of industry experience, Debra created Optimum Professional Property Management, Inc. (ACMF) in 1996. With continuous growth and professional purpose Optimum achieved the Accredited Community Management Firm (ACMF) designation in 2001, making Optimum one of a select few management companies in California to hold the designation. She remains involved on a daily basis, providing continuity with regards to performance and ever increasing expectations in her on going mission to establish Optimum as a premier community management company.Read More
Joseph Boone, Optimum's Chief Financial Officer, joined the Optimum team in 2010.
Joseph was born in Orange, California and has lived in California his entire life. He attended California State University at Fullerton earning a BA of Business Administration degree. He graduated with honors and a Masters degree in Business Administration from USC while gaining twenty-five (25) years of financial management experience. Ten (10) of those years he specialized in the field of community association management bringing a comprehensive understanding of association financial requirements.
Joseph has significant experience in identifying accounting computer system inefficiencies, executing solutions by leading system migrations to new software platforms. Most recently he has been performing consulting services for business owners to customize accounting packages and facilitating accounting system conversions.
Joseph has the experience and knowledge to build a stronger accounting scope and comprehensive financial based foundation to our company. He brings Optimum a solution based approach to accounting processes and efficiency while communicating accounting principles and information so our employees and clients can understand and practically apply that information.Read More
Shannon Thornhill is Optimum's Executive Director of Community Management and joined the Optimum team in 2000. She was promoted to her current position in 2008.
Shannon was born in Utah, spending most of her life in southern California. After serving in customer service and administrative capacities, she became a Director of Administration and then an Account Executive with a local management firm. She came to Optimum in early 2000 as a community manager and has been an integral part of the community management team ever since.
Shannon brings a wealth of knowledge and a common sense approach to community management, overseeing the accurate execution of Optimum's internal processes ensuring that the communities we manage receive our exemplary standard of service and that all Board Member directives are carried out efficiently and effectively.
Shannon leads the community management department, attending Board of Director meetings and partnering with community managers. Her direction leads the Senior Community Management team in the development and professional strength of Optimum's community managers.Read More
Debbie Gemeinhardt is the Director of Operations who began her career with Optimum in 2002.
Debbie was born and raised in southern California. Prior to Optimum she completed a fifteen (15) year tenure with a local law firm specializing in landlord-tenant law. After determining it was time for a career change, Debbie moved to the community management industry as the Office Manager and Assistant to the CEO.
Debbie's current position as Director of Operations requires that she maintain an expertise in technical equipment support. She is responsible to oversee computer server maintenance while serving as a liaison with the company's information technology specialist and acting as the primary onsite IT support. She coordinates and/or performs all onsite work station relocations and allocates and coordinates all facilities equipment, furniture and supplies. Additionally, Debbie works with a team of developers and organizes and oversees the creation and maintenance of Optimum-contracted community websites.Read More
Morgen Hardigree, Vice President of Business Development and Transitions joined the Optimum team in the fall of 2008.
Morgen was born in southern California and has been employed in the community management industry since 1993. She managed a Master Planned Community consisting of 2,273 units and 39 sub associations along with other types of communities including condominiums and planned developments. Morgen brings her extensive experience, knowledge and leadership to our new communities as their transitional manager and the managers she partners with.
As the Director of Transitions, Morgen initiates and oversees the transition of accounts from other management firms to Optimum and ensures that all new community information is provided to the appropriate areas within the company. When an incoming transition occurs, she completes the association profile which provides direction and guides all Optimum associates to provide excellent service from the contracted start date.Read More
Megan Wenze, Customer Care Supervisor, joined the Optimum Team as an Associate Manager in April of 2007. Megan was born and raised in Southern California and began her career in the community management industry with Optimum. She has been a real estate agent and has worked as a project manager for a large home improvement store, coordinating and managing all of their installation services.
Initially focusing on the community management aspect of this industry, Megan quickly became a fully-seasoned portfolio manager. Her eagerness for knowledge and experience led to the role of Insurance Coordinator for Optimum’s communities. Desiring to broaden her scope in the industry, Megan continued to expand her role with Optimum, stepping up in 2013 to take on her current role as Customer Care Supervisor.
As Optimum’s Customer Care Supervisor, Megan oversees the non-accounting related support staff and is heavily involved in the hiring process of each person from the Receptionist to the Administrative Assistants and Maintenance Coordinators and is their primary source of training. With such a large role, she continues to manage a limited number of communities to maintain her knowledge and skills in order to properly educate and support her staff.Read More
Dale Womack, Accounts Receivable Supervisor, joined the Optimum team in November of 2008.
Dale was born and raised in Southern California. Prior to starting his career in the homeowner association management industry with Optimum, Dale owned and managed a branch office of a successful mortgage company. His branch included five mortgage personnel. Dale was directly accountable for day-to-day operations of the branch and for developing marketing programs. His position was multi-faceted, requiring that he manage team members, prepare proposals, negotiate terms and conditions, and act as a liaison between borrowers and lenders as needed.
When Dale initially joined Optimum, he began as a customer service representative in Billing and Collections, a sub-section of the Accounts Receivable Department which he now supervises. As he advanced towards his present position, his mortgage industry experience made him the perfect candidate to oversee Optimum’s Escrow Department wherein he worked closely with realtors and homeowners as well as escrow companies to ensure a smooth transition into the new property.
With Dale’s experience within Optimum and the industry having grown immensely and coupled with his customer service skills and leadership abilities, he promoted into his current role as Accounts Receivable Supervisor in 2015.Read More
Kelly Nguyen, Optimum’s Accounts Payable Supervisor, joined the Optimum team in 2012.
Kelly is a Southern California native and attended California State University of Fullerton where, in 2012, she obtained her Bachelor of Arts Degree in Business Administration with an emphasis in finance. Prior to joining the Optimum team, Kelly’s career-focus was on building and honing her administrative and financial skills as well as gaining a strong background in customer service. Kelly held retail cashier positions and was promoted to Assistant Manager, wherein she oversaw day-to-day operations and reviewed cash balances at the end of the day while overseeing a small staff. She also spent time as front office administration for CSUF’s Admission’s Office. This allowed her to further develop her administrative and organizational skills prior to taking her position with Optimum.
Kelly began her career with Optimum as an Accounting Clerk, quickly advancing to Accounts Payable Specialist then Assistant Accounts Payable Manager before taking on her current role as Accounts Payable Supervisor in late 2016. In her current capacity, Kelly oversees the Accounts Payable Department and staff to ensure the processing of payables is timely and efficient as well as accurate, all while working in accordance with established guidelines and procedures.Read More